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Important U.S. Citizen Services Information

Payment Methods & Details

Payment for your interview is due at the time of service. We request the exact payment amount for the interview, either in KGS or USD (crisp and unmarked), but not both. We do not accept credit cards for payment.

Appointments & Locations

In order to provide more effective customer service, all U.S. citizens requiring birth registrations, passport, or notarial services, now need to make an online appointment before visiting our American Citizen Services Unit.  Our appointment system allows our clients to plan their visit in advance, ensures shorter wait times, and allows more efficient handling of individual cases.

Use our appointment system to make or cancel an appointment for passport services, consular report of birth abroad, or notarial services.

Security Information

The following items are prohibited inside the Embassy compound:

• Electronic devices, such as cellular phones, computers, radio and other storage media;
• Aerosol cans and deodorizing bottles;
• Weapons of any kind (including pocket knives);
• Cameras;
• Recorders.

Please note that no one can accompany the applicants to the waiting room for an interview with the exception of certified translators. This rule applies to US citizens, spouses, lawyers, sponsors, friends, and family members. Additional written information may be presented to the consul if requested during the interview.

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

  • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
  • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
  • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
  • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
  • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.